Haspa

Haspa

Haspa

Hamburger Sparkasse re-design

Hamburger Sparkasse re-design

My Role

My Role

My Role

UI designer Responsive Design, Visual Design, User Flows, Design System

Agency

Agency

Agency

big-picture.com

Timeline & Status

Timeline & Status

Timeline & Status

Launched 24 months duration. Finalized in 2018

Launched

24 months duration.

Finalized in 2018

Overview

Overview

Overview

The Sparkasse bank is one of the 5 free public banks in Germany and the largest saving bank in the country.

Hamburger Sparkasse (Haspa) leads as the premier financial institution for private customers and medium-sized businesses in Hamburg. In addition to its banking services, Haspa stands out for its strong social commitment to the metropolitan region.

Our design objective was to refresh Haspa’s digital presence by adhering to fundamental design principles while introducing modern enhancements. The project involved developing a responsive website that delivers a more intuitive user journey and an engaging Look & Feel. By focusing on simplicity and optimization, we crafted an experience that aligns with Haspa’s values and the needs of its diverse audience.

HIGHLIGHTS

The website launch significantly boosted performance. The distinct presentation of Haspa's products made for an easier user flow to the right service for their needs.

The website launch significantly boosted performance. The distinct presentation of Haspa's products made for an easier user flow to the right service for their needs.

The website launch significantly boosted performance. The distinct presentation of Haspa's products made for an easier user flow to the right service for their needs.

The website launch significantly boosted performance. The distinct presentation of Haspa's products made for an easier user flow to the right service for their needs.

HIGHLIGHTS

The website launch significantly boosted performance. The distinct presentation of Haspa's products made for an easier user flow to the right service for their needs.

THE PROBLEM

THE PROBLEM

THE PROBLEM

Unmistakably new, undeniably Haspa

Unmistakably new, undeniably Haspa

Unmistakably new, undeniably Haspa

Unmistakably new, undeniably Haspa

Unmistakably new, undeniably Haspa

Attracting new users without losing long-time customers

Attracting new users without losing long-time customers

Attracting new users without losing long-time customers

Attracting new users without losing long-time customers

Attracting new users without losing long-time customers

Since its foundation in 1827, Haspa has been the bank for all citizens of Hamburg. Their first website launched in 1998 and remained unchanged up to this date.

The client was keen to ensure a smooth transition, focusing on designing user flows that addressed any potential friction for their loyal customers.

Soft-launch deadline

Soft-launch deadline

As a business decision, the first launch will apply only to private customers.

As a business decision, the first launch will apply only to private customers.

As a business decision, the first launch will apply only to private customers.

Restricted work

Restricted work

In order to protect the privacy and flow performance of Haspa's clients, we received access to the old website progressively

In order to protect the privacy and flow performance of Haspa's clients, we received access to the old website progressively

In order to protect the privacy and flow performance of Haspa's clients, we received access to the old website progressively

Soft-launch deadline

Soft-launch deadline

Soft-launch deadline

As a business decision, the first launch will apply only to private customers.

As a business decision, the first launch will apply only to private customers.

Restricted work

Restricted work

Restricted work

In order to protect the privacy and flows of businesses and bigger clients.

In order to protect the privacy and flows of businesses and bigger clients.

Siblings not Twins

Siblings not Twins

Siblings not Twins

Siblings not Twins

Siblings not Twins

The Sparkasse website had not been updated, while the Berlin branch was undergoing a redesign. Haspa, however, wanted a unique Look & Feel that reflected their identity.

The challenge was to create a distinctive image that represented the larger brand while standing out. Our only guidelines were the "Haspa red" brand color, the logo, and the typography.

Attractive

Attractive

Big image, bold colors, high Hamburg representation

Big image, bold colors, high Hamburg representation

Big image, bold colors, high Hamburg representation

Intuitive

Intuitive

Clear, informative, and straight-forward flows

Clear, informative, and straight-forward flows

Clear, informative, and straight-forward flows

User specific

User specific

The users were separated in 2 categories, with 2 consequent designs

The users were separated in 2 categories, with 2 consequent designs

The users were separated in 2 categories, with 2 consequent designs

Attractive

Attractive

Attractive

Big image, bold colors, high Hamburg representation

Big image, bold colors, high Hamburg representation

Intuitive

Intuitive

Intuitive

Clear, informative, and straight-forward flows

Clear, informative, and straight-forward flows

User specific

User specific

User specific

The users were separated in 2 categories, with 2 consequent designs

The users were separated in 2 categories, with 2 consequent designs

THE CHALLENGE

More than 200 sites, and a Look & Feel based on a none existing brand image.

More than 200 sites, and a Look & Feel based on a none existing brand image.

More than 200 sites, and a Look & Feel based on a none existing brand image.

More than 200 sites, and a Look & Feel based on a none existing brand image.

THE CHALLENGE

More than 200 sites, and a Look & Feel based on a none existing brand image.

THE LAYOUT

THE LAYOUT

THE LAYOUT

Consistent and scalable

Consistent and scalable.

Consistent and scalable.

Consistent and scalable.

Consistent and scalable.

Every feature in its own place — responsive layout grids

Every feature in its own place — responsive layout grids

Every feature in its own place — responsive layout grids

Every feature in its own place — responsive layout grids

Every feature in its own place — responsive layout grids

The new responsive website had the goal to provide all information and features in any and all devices

A standard set of layouts grids and breakpoints was critical.


Images, pictures, graphic and videos scale proportionally and always take up the same percentage width on the page. The aspect ratio remains the same. Images are not cropped.

Headlines, sublines, texts, text links and icons scale smoothly. While buttons, text-fields and other elements remain consistent.


Distances between components always take up the same percentage value on the page.

Show behaviour

Content area

24 columns

Breakpoint

1280 px +

Content area

24 columns

Breakpoint

640 < 1279 px

Content area

12 columns

Breakpoint

320 < 639 px

Show behaviour

Content area

24 columns

Breakpoint

1280 px +

Content area

24 columns

Breakpoint

640 < 1279 px

Content area

12 columns

Breakpoint

320 < 639 px

Show behaviour

Content area

24 columns

Breakpoint

1280 px +

Content area

24 columns

Breakpoint

640 < 1279 px

Content area

12 columns

Breakpoint

320 < 639 px

Show behaviour

Content area

24 columns

Breakpoint

1280 px +

Content area

24 columns

Breakpoint

640 < 1279 px

Content area

12 columns

Breakpoint

320 < 639 px

Show behaviour

Content area

24 columns

Breakpoint

1280 px +

Content area

24 columns

Breakpoint

640 < 1279 px

Content area

12 columns

Breakpoint

320 < 639 px

VISUAL DESIGN DIRECTION

One brand, two tailored experiences

One brand, two tailored experiences

One brand, two tailored experiences

One brand, two tailored experiences

One brand, two tailored experiences

Same identity with personalized user connection

Same identity with personalized user connection

Same identity with personalized user connection

Same identity with personalized user connection

Same identity with personalized user connection

The goal was to bring Haspa into the modern era, making the website not only responsive but also energetic and dynamic. Bold typography, rounded iconography, and engaging images set the tone.

By categorizing users into two main groups, we created distinct Look & Feels that reflect each group’s unique relationship with the brand.

PrivateKunden

PrivateKunden

Family-Oriented

Global

Flexibility

Discreet

Security

FirmenKunden

FirmenKunden

Entrepreneurs

Leaders

Efficiency

Security

Investors

User expectations

User expectations

These expectations are shaped by several factors, including previous interactions, brand reputation, its products, services, or overall experience.

These expectations are shaped by several factors, including previous interactions, brand reputation, its products, services, or overall experience.

These expectations are shaped by several factors, including previous interactions, brand reputation, its products, services, or overall experience.

FrimenKunden: these clients expect a combination of tailored financial solutions, seamless account management, and reliable support. They seek comprehensive tools for managing business finances, customized credit and loan options, and efficient payment processing systems.

PrivateKunden: expectations revolve around personalized and premium financial services, with a strong focus on tailored wealth management and confidentiality.

Color

Color

Color plays a powerful role in branding by influencing how users feel and interact with the brand.

Color plays a powerful role in branding by influencing how users feel and interact with the brand.

Color plays a powerful role in branding by influencing how users feel and interact with the brand.

User specific

FrimenKunden:

  • Main Color: Sparkasse Red #F73429

  • Symbolism: Represents energy, passion, and excitement. It’s bold, attention-grabbing, and evokes a sense of action and dynamism.

FrimenKunden:

  • Main Color: Sparkasse Red #F73429

  • Symbolism: Represents energy, passion, and excitement. It’s bold, attention-grabbing, and evokes a sense of action and dynamism.

FrimenKunden:

  • Main Color: Sparkasse Red #F73429

  • Symbolism: Represents energy, passion, and excitement. It’s bold, attention-grabbing, and evokes a sense of action and dynamism.

PrivateKunden:

  • Main Color: Sparkasse Anthracite #707070

  • Symbolism: Conveys sophistication and timelessness. It reflects professionalism and balance, offering a versatile and neutral tone for various elements.

PrivateKunden:

  • Main Color: Sparkasse Anthracite #707070

  • Symbolism: Conveys sophistication and timelessness. It reflects professionalism and balance, offering a versatile and neutral tone for various elements.

PrivateKunden:

  • Main Color: Sparkasse Anthracite #707070

  • Symbolism: Conveys sophistication and timelessness. It reflects professionalism and balance, offering a versatile and neutral tone for various elements.

Typography

Typography

As a strong brand, Haspa and Sparkasse already had a defined brand typography. However, for the PrivateKunden site, we collaborated with Sparkasse’s in-house designers to develop a custom typeface.

As a strong brand, Haspa and Sparkasse already had a defined brand typography. However, for the PrivateKunden site, we collaborated with Sparkasse’s in-house designers to develop a custom typeface.

As a strong brand, Haspa and Sparkasse already had a defined brand typography. However, for the PrivateKunden site, we collaborated with Sparkasse’s in-house designers to develop a custom typeface.

User specific

FrimenKunden:

Clean, modern, and approachable sans-serif typography. It offers clarity and readability, reflecting the bank’s professional yet customer-friendly image. The font choices emphasize simplicity and professionalism.

FrimenKunden:

Clean, modern, and approachable sans-serif typography. It offers clarity and readability, reflecting the bank’s professional yet customer-friendly image. The font choices emphasize simplicity and professionalism.

FrimenKunden:

Clean, modern, and approachable sans-serif typography. It offers clarity and readability, reflecting the bank’s professional yet customer-friendly image. The font choices emphasize simplicity and professionalism.

PrivateKunden:

A refined, serif typography conveys exclusivity and elegance. With slightly larger font sizes and more generous spacing, it enhances readability while delivering a premium feel.

PrivateKunden:

A refined, serif typography conveys exclusivity and elegance. With slightly larger font sizes and more generous spacing, it enhances readability while delivering a premium feel.

PrivateKunden:

A refined, serif typography conveys exclusivity and elegance. With slightly larger font sizes and more generous spacing, it enhances readability while delivering a premium feel.

PrivateKunden

Family-Oriented

Global

Flexibility

Discreet

Security

Family-Oriented

Global

Flexibility

Discreet

Security

FirmenKunden

Entrepreneurs

Leaders

Efficiency

Security

Investors

Entrepreneurs

Leaders

Efficiency

Security

Investors

User expectations

These expectations are shaped by several factors, including previous interactions, brand reputation, its products, services, or overall experience.

FrimenKunden: these clients expect a combination of tailored financial solutions, seamless account management, and reliable support. They seek comprehensive tools for managing business finances, customized credit and loan options, and efficient payment processing systems.

PrivateKunden: expectations revolve around personalized and premium financial services, with a strong focus on tailored wealth management and confidentiality.

User expectations

These expectations are shaped by several factors, including previous interactions, brand reputation, its products, services, or overall experience.

FrimenKunden: these clients expect a combination of tailored financial solutions, seamless account management, and reliable support. They seek comprehensive tools for managing business finances, customized credit and loan options, and efficient payment processing systems.

PrivateKunden: expectations revolve around personalized and premium financial services, with a strong focus on tailored wealth management and confidentiality.

User expectations

These expectations are shaped by several factors, including previous interactions, brand reputation, its products, services, or overall experience.

FrimenKunden: these clients expect a combination of tailored financial solutions, seamless account management, and reliable support. They seek comprehensive tools for managing business finances, customized credit and loan options, and efficient payment processing systems.

PrivateKunden: expectations revolve around personalized and premium financial services, with a strong focus on tailored wealth management and confidentiality.

Color

Color plays a powerful role in branding by influencing how users feel and interact with the brand.

User specific

FrimenKunden:

  • Main Color: Sparkasse Red #F73429

  • Symbolism: Represents energy, passion, and excitement. It’s bold, attention-grabbing, and evokes a sense of action and dynamism.

PrivateKunden:

  • Main Color: Sparkasse Anthracite #707070

  • Symbolism: Conveys sophistication and timelessness. It reflects professionalism and balance, offering a versatile and neutral tone for various elements.

Color

Color plays a powerful role in branding by influencing how users feel and interact with the brand.

User specific

FrimenKunden:

  • Main Color: Sparkasse Red #F73429

  • Symbolism: Represents energy, passion, and excitement. It’s bold, attention-grabbing, and evokes a sense of action and dynamism.

PrivateKunden:

  • Main Color: Sparkasse Anthracite #707070

  • Symbolism: Conveys sophistication and timelessness. It reflects professionalism and balance, offering a versatile and neutral tone for various elements.

Color

Color plays a powerful role in branding by influencing how users feel and interact with the brand.

User specific

FrimenKunden:

  • Main Color: Sparkasse Red #F73429

  • Symbolism: Represents energy, passion, and excitement. It’s bold, attention-grabbing, and evokes a sense of action and dynamism.

PrivateKunden:

  • Main Color: Sparkasse Anthracite #707070

  • Symbolism: Conveys sophistication and timelessness. It reflects professionalism and balance, offering a versatile and neutral tone for various elements.

Typography

As a strong brand, Haspa and Sparkasse already had a defined brand typography. However, for the PrivateKunden site, we collaborated with Sparkasse’s in-house designers to develop a custom typeface.

User specific

FrimenKunden:

Clean, modern, and approachable sans-serif typography. It offers clarity and readability, reflecting the bank’s professional yet customer-friendly image. The font choices emphasize simplicity and professionalism.

PrivateKunden:

A refined, serif typography conveys exclusivity and elegance. With slightly larger font sizes and more generous spacing, it enhances readability while delivering a premium feel.

Typography

As a strong brand, Haspa and Sparkasse already had a defined brand typography. However, for the PrivateKunden site, we collaborated with Sparkasse’s in-house designers to develop a custom typeface.

User specific

FrimenKunden:

Clean, modern, and approachable sans-serif typography. It offers clarity and readability, reflecting the bank’s professional yet customer-friendly image. The font choices emphasize simplicity and professionalism.

PrivateKunden:

A refined, serif typography conveys exclusivity and elegance. With slightly larger font sizes and more generous spacing, it enhances readability while delivering a premium feel.

Typography

As a strong brand, Haspa and Sparkasse already had a defined brand typography. However, for the PrivateKunden site, we collaborated with Sparkasse’s in-house designers to develop a custom typeface.

User specific

FrimenKunden:

Clean, modern, and approachable sans-serif typography. It offers clarity and readability, reflecting the bank’s professional yet customer-friendly image. The font choices emphasize simplicity and professionalism.

PrivateKunden:

A refined, serif typography conveys exclusivity and elegance. With slightly larger font sizes and more generous spacing, it enhances readability while delivering a premium feel.

HIGHLIGHTS

2 conversations with 1 voice.

2 conversations with 1 voice.

2 conversations with 1 voice.

2 conversations with 1 voice.

Same brand, distinct self-perception for each user.

Same brand, distinct self-perception for each user.

Same brand, distinct self-perception for each user.

The imagery was key on the redesign of the bank, by clearly differentiating the way of approach the users through out color, saturations and the models used in the Hamburg shootings.

Composition

Color

Glow

Model

Composition

Color

Glow

Model

Composition

Color

Glow

Model

Composition

Color

Glow

Model

Composition

Color

Glow

Model

HIGHLIGHTS

Before

After

Switch users

PrivateKunden

Family-Oriented

Global

Flexibility

Discreet

Security

Switch users

PrivateKunden

Family-Oriented

Global

Flexibility

Discreet

Security

Switch users

FirmenKunden

Switch users

PrivateKunden

Family-Oriented

Global

Flexibility

Discreet

Security

Switch users

PrivateKunden

Family-Oriented

Global

Flexibility

Discreet

Security

HANDOVER

The Design Portal

The Design Portal

The Design Portal

The Design Portal

The Design Portal

Everyone and everywhere

Everyone and everywhere

Everyone and everywhere

Everyone and everywhere

Everyone and everywhere

In order to ensure consistency in the future, the team built an internal website with the complete Style Guide & Design system for Haspa.

Any employee, with the correct credentials, has now access to all the elements, components, typographies, colors, images and icons, and to their design specs and behaviours, as well as being able to download them.

HIGHLIGHTS